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 Your health care is our number one priority! When you call the clinic, the receptionist will give you an appointment with one of the people on your health care team.

When you arrive for your appointment:

  • You will be asked to update your health card and personal information. It is important that you bring a valid health card to every visit.
  • A team assistant will bring you to the exam room and may take your blood pressure or additional measurements, depending on the reason for your visit.
  • You will meet with your provider and will discuss your health concerns.
  • If a follow up appointment is needed, you will be given information on how to book a new appointment with that provider.

While we aim to see all patients in a timely manner, emergencies do happen and you may be seen later than your scheduled appointment time.

Secure Patient-Clinician Messaging

Stonechurch Family Health Centre is now offering secure online messaging between patients and their healthcare provider using OCEAN software. All information communicated using OCEAN will be saved to your Electronic Medical Record (EMR).

Patients can now send secure electronic messages directly to Stonechurch Family Health Centre here.

**NOTE** This upload portal is not a method of booking or requesting appointments.  The portal is meant to ensure the confidentiality of patient information during digital transfer.  It is the patient’s responsibility to call and book an appointment (if required) to address the content of any uploaded document.  Please be aware that forms may take up to 1 month to be completed.

Please note that your healthcare provider will not routinely see your answers [to medical forms] until the time of your next appointment. If you have an urgent medical problem, please contact Stonechurch Family Health Centre at 905-575-1300 or proceed to the nearest emergency department.



McMaster University Department of Family MedicineMichael G. DeGroote School of Medicine