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Your health care is our number one priority! When you call the clinic, the receptionist will give you an appointment with one of the people on your health care team.

When you arrive for your appointment:

  • You will be asked to update your health card and personal information. It is important that you bring a valid health card to every visit.
  • A team assistant will bring you to the exam room and may take your blood pressure or additional measurements, depending on the reason for your visit.
  • You will meet with your provider and will discuss your health concerns.
  • If a follow up appointment is needed, you will be given information on how to book a new appointment with that provider.

While we aim to see all patients in a timely manner, emergencies do happen and you may be seen later than your scheduled appointment time.

McMaster University Department of Family MedicineMichael G. DeGroote School of Medicine