Finding Help When The Office Is Closed
You can reach a family doctor 24 hours a day, 7 days a week for a medical problem. Our doctors and family medicine residents take turns being “on call” when the office is closed.
If you have a life-threatening emergency, please call 911!
After Hours Access to Health Advice
We ask that you do not go to any walk-in clinic before you talk to the doctor on call.
How to get in touch with the “on-call” doctor after office hours
- Monday to Friday after 5:00 pm
- Weekends and holidays
Call the usual telephone number of the clinic:
- (905) 575-1300 Team A
- (905) 575-7757 Team B
- (905) 574-1444 Team C
Select to speak with the “on-call” doctor. You will be connected with the answering service. The answering service operator will ask for your name and telephone number and then they will contact the doctor. You will be called back by the doctor in 15-30 minutes.
It is important that you reserve calls in the evening or on the weekend for matters that cannot wait until regular clinic hours. Calls during the night should only be made in cases of serious concern.
How to make an appointment to visit the “on-call” doctor at the weekend clinic
Stonechurch Family Health Centre operates a weekend on-call clinic on Saturdays and Sundays and public holidays from 10:00 am to 2:00 pm. If you need to be seen for an urgent problem on the weekend, call the Stonechurch clinic number, anytime after 9:00 AM. Select to speak with the receptionist at the weekend clinic. You can get an appointment to see the doctor at the clinic.
Please call as early in the day as possible, to ensure that you are able to be seen that day!
The weekend on-call clinic is located at Stonechurch Family Health Centre, 1475 Upper Ottawa Street, Hamilton. Free parking is available. After 2:00 pm and before 9:00 am on weekends and public holidays, follow the instructions for after office hours to get in touch with the “on-call” doctor.
Please note - This is NOT a walk-in clinic. Please call to book an appointment!
What if the doctor does not call me back?
If you have not been called back in 15-30 minutes, please call again. Although our system is very good, paged messages can go astray.
What if I have a rotary dial phone, not a touch-tone phone?
Call (905) 577-8647. This is a direct line to our answering service. They can page the doctor for you.
What if I just need to cancel my appointment?
If you call and get the answering machine, the recorded message tells you to press #3 then to press another number for your specific doctor. Please spell your name and leave a short message.